When using the Activpen on a flipchart, why does the cursor appear to constantly jump around to random locations, jump to another point on the board or draw lines by itself?

 
When using the Activpen on a flipchart, why does the cursor appear to constantly jump around to random locations, jump to another point on the board or draw lines by itself?

If you get lines on the board when the pen is touching its surface, this is an indication of a term Promethean calls “spiking”. Spiking looks similar to an EKG. When the cursor jumps to random locations on the board this is an indication of a term Promethean calls “jumping.”

Power the board off and on again. Touch the pen to the board. If the problem persists, attempt to use a different computer. If the problem continues, then the problem is software related. Ask your tech person in the building to uninstall Activdriver through Add/Remove Programs. Reinstall ActivInspire.

If the problem continues, then the problem is related to the hardware. Try using a different Activpen.


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